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Audience

This intermediate-level course is for Tivoli specialists, IBM Services consultants, and business partners.

Pre-Requisites

Prior to attending this course, you should have:

• General Business Service Manager concepts and Tivoli Business Service Manager operations and administration
• Experience with Tivoli Netcool/OMNIbus

Recommended courses:

• IBM Tivoli Netcool/OMNIbus 7.3 User (TN013), and
• IBM Tivoli Netcool/OMNIbus 7.3 Installation and Configuration (TN023)

Students who have completed IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN022) all meet the prerequisites for this course. 

Objectives

• Evaluate business processes to develop service models
• Build service models
• Use and configure service views
• Use advanced features of service models to expand model coverage
• Use the Tivoli Integrated Portal to administer and monitor service models
• Configure maintenance windows for managed service level agreements (SLAs)
• Configure data fetchers to retrieve service data from external databases
• Configure the Tivoli Event Integration Facility probe to receive events from monitor event sources, such as IBM Tivoli Monitoring
• Build service models using autopopulation, data fetchers, command line, and the Tivoli Business Service Manager console
• Develop custom service views, canvases, dashboards, and pages for users
• Configure the Business Service Manager Common Agent to manage system health and for storing historical reporting information with IBM Tivoli Monitoring
• Use the Tivoli Common Reporting 1.2 to generate historical reports
• Administer users and groups, including using LDAP
• Use and program the Tivoli Business Service Manager application programming interface (API)
• Provide infrastructure administration and troubleshooting for the Tivoli Business Service Manager environment
• Describe the steps necessary to configure a Tivoli Business Service Manager failover server
• Demonstrate the steps necessary to integrate with Common Data Model discovered resources, including IBM Tivoli Monitoring
• Demonstrate monitor event integration with IBM Tivoli Monitoring

Course Content

Unit 1: Introduction to IBM Tivoli Business Service Manager 4.2.1

Unit 2: Building a Service Model

Unit 3: Using Service Views

Unit 4: Service Level Agreements.

Unit 5: More Service Models

Unit 6: Data Fetchers

Unit 7: Automated Service Model Development

Unit 8: Security

Unit 9: Creating Custom Dashboards

Unit 10: RAD Shell

Unit 11: Administration

Unit 12: Charting and Reporting

Scheduled Classes