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Overview

A practical workshop describing the administration and use of IBM Tivoli Netcool/Impact within an enterprise environment.

This "uses and how to use it" workshop provides an introduction to the administration and development of IBM Tivoli Netcool/Impact automations and integrations. Following a high level introduction, the workshop considers the low level process flow and guides to best practice based on experiences gained by Orb Data's consultants whilst engaged with mutli-national companies. The workshop does not consider the implementation of a Netcool/Impact infrastructure beyond the internal workings of Impact and Impact clustering, but concentrates on how the infrastructure can be used to maximise the ROI and efficiency of the event processing solution. The delegates will have the opportunity to work through practical examples following the concepts learned during the workshop, with exercises being completed on virtualised Impact installations.

This workshop is usually combined with a customer design session where customer business requirements are analysed, solutions designed and implemented under the guidance of the instructor.

Two versions of this workshop are available supporting either Impact version 5.1.1 or 6.1.

Audience

This course is aimed at System Management Administrators who will be developing automations and integrations using Netcool/Imapct.

Pre-Requisites

• An understanding of Netcool/OMNIbus ObjectServer event workflow and IDUC protocol is required
• Experience in the management and administration of Systems Management automation solutions is preferred
• Understanding of Perl is useful but not essential
• Some knowledge of UNIX operating systems and Command Line Interface is required
• Familiarity with the Tivoli Integrated Portal and Netcool/OMNIbus WebGUI is very useful for the version of the workshop based on Impact 6.1

Objectives

• Understand the capabilities provided by Netcool/Impact
• Describe the logical concepts of Netcool/Impact
• Determine the factors associated with the configuration of the Netcool/Impact infrastructure components
• Understand the elements associated with Netcool/Impact workflow
• Configure Data Source Adapters
• Manage Netcool/Impact services
• Create Netcool/Impact policies
• Learn how to use the Netcool/Impact policy language
• Handle exceptions with Netcool/Impact policy
• Describe different approaches to policy execution
• Factors affecting performance and tuning
• Establish Operator Views 

Course Content

Unit 1: IBM Tivoli Netcool/Impact

• What is it and what does it do?

Unit 2: Infrastructure

• Components
• Deployments
• Resilience and Scalability
• Cluster configuration

Unit 3: Fundamentals

• Data Source Adapters
• Services
• Policies
• Operator Views

Unit 4: Impact Work Flow

• Components
• Process Flow
• Cluster Considerations

Unit 5: Fundamentals Continued ..

• Data Source Adapters
• Services
• Policy Creation
• Policy Language
• Exception Handling
• Policy Structure and Considerations
• Policy Execution

Unit 6: Tuning, Performance and Analytics

Unit 7: Operator Views

• What are they?
• How do they work?
• Creating Advanced Operator Views

Scheduled Classes