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Training Terms & Conditions

Customer Satisfaction

The learning experience and value derived from attending one of Orb Data’s training courses is of paramount importance to us. If a customer is not satisfied with their learning experience, a corresponding consensus has been expressed by the majority of students attending the same course, and the customer sends a written notice of dissatisfaction, the customer will be given the option to retake the same class at no cost, apply the fees already paid for attendance at another training class, or receive a full refund within 10 working days.

Course Fees

The course fees include instruction, course materials, use of software, computers and other technical hardware as appropriate to the course. Orb Data also provides lunch, and light refreshments during breaks throughout the day. The course fees do not include accommodation, travel, meals (other than lunch), or any other expenses that may be incurred by our customers.

Enrolment

In order to be enrolled on an Orb Data training course, the customer must either:

• Pay for the course fees in their entirety by credit card, cleared cheque or bank transfer, or
• Issue a valid, authorised company purchase order for the full cost of the course

Once payment or a commitment to pay has been received and acknowledged by Orb Data, we will issue confirmation of your enrolment within 2 working days. For the sake of clarity, you are not enrolled on a course until such time as you are issued with confirmation of your enrolment. Orb Data recommends that customers DO NOT make travel and hotel arrangements without confirmation of enrolment.

If you receive confirmation of enrolment based on a commitment to pay via a valid, authorised company purchase order, the course fee is due for payment within 30 days of Orb Data’s subsequent issued invoice.

Substitution

Orb Data will accept the enrolment of a qualified substitute in place of the enrolled customer, provided the customer notifies us in writing before the first day of the course. All of any prepaid course fees will be credited against the course fees of the substitute.

Cancellation

You may cancel attendance at a course for which you have been enrolled. However, if you cancel attendance subsequent to receipt of confirmation of enrolment, you will be liable for the full course fee. Should you cancel your attendance prior to receiving confirmation of enrolment, Orb Data will refund the full course fee within 10 working days. If a delegate fails to attend the first or any subsequent day of a course, Orb Data reserves the right to deny the delegate entry to the classroom for the remainder of the course. If Orb Data exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.

Course Postponement

In the event that it is necessary for Orb Data to reschedule a course, we will endeavour to give a minimum of 10 working days notice. If the customer is unable to attend a course at the revised date, we will credit 100% of any prepaid course fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them.

General Terms

These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Orb Data and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrolment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Orb Data. Orb Data‘s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement shall be governed by and interpreted in accordance with English Law.