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Orb Data's Self-Service Solution

Our ground-breaking Self-Service Portal (SSP) hands systems management power to the application owners

Developed in tandem with one of the UK’s largest banks, the Self-Service Portal (SSP) is a management tool that allows application owners to select and configure systems monitoring for any new systems they bring into production. It replaces the web front-ends that many enterprises have built themselves for the multiple systems management products they typically use at the back-end.

Traditionally, Enterprise Systems Management (ESM) involves a single team being responsible for all aspects of ESM delivery: mastering the ESM software, establishing and maintaining service capabilities, defining suitable standards or defaults, processing incoming requests and managing exceptions. However, this single team approach often results in an unnecessary bottleneck.

Nigel Brown, Director of Orb Data commented: “With Orb Data’s self-service approach, it is possible to gain a clear advantage through the redistribution of roles to the end user, once the detailed levels of monitoring for their systems has been set by the ESM experts.” He continued: “This approach improves the relevance and accuracy of ESM configuration and, in turn, releases the systems management team to focus on matters like service quality.”

Devolving responsibilities in this way improves the relevance and accuracy of ESM configuration, increases end-user awareness and involvement in ESM, and releases the systems management team to focus on service quality. At the same time as providing a simplified, easily adoptable front end for the end user, SSP also offers a secure layer of control to ensure best practices are met and significant cost savings are achieved.

Orb Data can deploy the self-service portal in a couple of hours in contrast to a number of months; the time span usually expected with a traditional approach to enterprise systems management monitoring. With no need for internal development, but a highly customisable interface, organisations can enjoy significant savings in terms of project costs and resource allocation.

For more information on Orb Data’s self-service portal, please click here.

Read comment in the Computer Weekly blog.