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Enterprise Alert integration with Tivoli

The most advanced notification solution for IBM Tivoli

Business-critical incidents are too often displayed on a computer console only. Even in highly critical environments a “fire-and-forget” email is the ultimate notification tool.This has several disadvantages ranging from manual alarm processes, missing acknowledgements, missing delivery tracking capabilities, imprecise information distribution and much more -ultimately leading to delayed responses to critical incidents with serious impact on the availability of critical systems.

Enterprise Alert complements IBM Tivoli products with rapid, advanced notifications via multiple communication channels and adds capabilities for remote access and management of critical incidents, e.g. via Smartphone or SMS text.

Upon the identification of a critical event in IBM Tivoli, ITM, Enterprise Alert automatically initiates a notification workflow addressing the responsible people with relevant information via the most suitable communication channel.

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The closed-loop notification process with its integrated tracking of delivery receipts and responses enables automated escalation chains. This ensures the delivery of notifications to responsible and available personnel.  Any acknowledgement, e.g. via an SMS text reply or a phone keypad input is processed and the event or ticket status is updated in real-time, e.g. in ITM or Maximo. This ensures ultimate transparency of the ongoing communication of critical alerts.

Key Points

  • Multi-modal alert notifications (voice with text-to-speech, SMS, instant messaging, e-mail, fax, smartphone push)
  • Real-time tracking of notification delivery to ensure receipt of critical information
  • 2-way communication including processes of replies and acknowledgements
  • Fully automated escalation chains & procedures and group notifications
  • Use of duty roasters and schedules for after-business-hours notifications
  • Smartphone apps for remote incident management, e.g. for Blackberry, Windows Phone 7
  • Remote status and work progress updates
  • Intelligent notification workflows, e.g. utilizing presence information, find-me, follow-me
  • Integration with Active Directory
  • High-availability, automated failover mechanism

 

Integration

ITM

  • Plug & Play integration using the TEMS web service
  • No change or configuration in ITM required
  • All events are polled by Enterprise Alert
  • Filters define which events are communicated, how and to whom
  • Replicates events from ITM to Smartphones

Netcool/OMNIbus

  • Integration via SMTP to forward critical events to Enterprise Alert
  • Optional 2-way via TSM probe

IBM Maximo

  • Basic integration via SMTP to forward tickets to Enterprise Alert
  • Optional, advanced integration via web service

IBM Impact

Various integration options incl. SMTP and SOAP