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IBM Service Manager for Smart Business

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Service Manager for Smart Business

IBM Service Manager for Smart Business is a service support management appliance, designed for general business customers, that provides basic service desk capabilities through IT Infrastructure Library(ITIL) V3.0 aligned service request, incident, and problem management processes.

IBM Tivoli Foundations Service Manager installs and configures quickly to help reduce time to value and integrates with Tivoli Foundations Application Manager appliance to provide robust support management capabilities.

 

 

 

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Service Desk

Understand how a user service request is resolved using TFSM

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Remote Diagnostics

Remote Diagnostics enables you to take control of remote systems to analyse and solve problems

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Web Replay

Create Web Replay scenarios to automate repetitive tasks

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Reports

Report on all data collected and display the ouput as pdfs or HTML

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What is the Background?

Read this IBM data sheet to understand more about the TFSM product

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What are the benefits?

Click on the link below to see the benefits of the TFSM product

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What are the Key Features?

Click on the link to see the features of TFSM

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