Advanced Mobile Notifications for Enterprise Software

Business-critical incidents are often either displayed on a computer console or sent as a “fire-and-forget” email.This can mean manual alarm processes, missing acknowledgements, failed delivery tracking capabilities and imprecise information distribution. Ultimately his can lead to delayed responses to critical incidents with serious impact on the availability of critical systems. The Enterprise Notification Software message master® EnterpriseAlert is an enterprise-class alert notification and incident response software for enterprises overcomes these issues by:

Webinar

To find out more about Enterprise Alert's integration with Tivoli and automated real-time notifications via voice, SMS text, instant message, push and email register for a 45 minute Webinar on Wednesday 28th March 2012 at 14:00 GMT (9:00 EST)

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utilising 2-way voice, SMS, MMS, mobile e-mail, fax, instant messaging, Smartphone push, presence and schedule information to rapidly and persistently notify responsible people about critical events
automating notification workflows and alarm procedures, e.g. using automated escalation procedures
providing remote incident management, e.g. using convenient smartphone apps
integrating with ESM tools such as HP BTO software, Microsoft System Center, IBM Tivoli

Mobile Management

Enterprise Alert complements Enterprise management products with rapid, mobile notifications via multiple communication channels and with capabilities for remote management of critical incidents, e.g. from a Smartphone. Find out more

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Features

Incident and task assignment - For instance, upon activation of a situation, administrators in charge are notified automatically via a suitable notification channel. Any acknowledgement is transferred back to IBM Tivoli product in use enabling a real-time overview on accountabilities for critical incidents.
Mobile Updates - With Enterprise Alert service staff can remotely update and manage situations and events. Work progress details can be sent to Maximo or ITM for example, e.g. via SMS text or using a Smartphone app.
Alerts to affected users - In case of unexpected downtimes of IT systems users can be informed automatically. Enterprise Alert supports multi-target notifications enabling parallel notifications to users, management and IT service personnel upon the occurrence of system failures. This feature can also be used to inform IT users on the work progress and when systems are up and running again. This leads to significantly reduced call centre load.
Remote incident creation - Administrators can create incidents while on-the-go and without physical access to the console. This can for instance be done by sending a SMS text or using a Smartphone app.