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Beyond “fire-and-forget” notifications – faster than disaster

By Matthes Derdack

The result of such “fire-and-forget” notifications, as for instance provided by basic email messages, can be disastrous in many aspects ranging from productivity losses, customer dissatisfaction and serious downtimes of enterprise systems.

A new breed of products, enterprise notification software, can help to maintain and increase operational excellence by automating and accelerating the response to business critical system failures or outages. Derdack’s enterprise notification software, message master® Enterprise Alert, complements IBM Tivoli products with intelligent and persistent notifications via voice, SMS text message, instant message, email, fax (Unified Communications). It integrates seamlessly with IBM Tivoli Monitoring (ITM) via a 2-way product connector. Situation events and alerts in ITM are thus automatically forwarded to message master® Enterprise Alert and trigger automated notification workflows. Other IBM Tivoli products are easily integrated via flexible and customizable APIs such as SOAP, SMTP or command line.

Enterprise Alert also enables remote ticket management by offering a feedback channel to update the ticket status or even resolve tickets in IBM Tivoli, e.g. through an inbound voice call, a text message or using a convenient smartphone app. This two-way communication feature additionally enables basic IT tasks like a server restart via SMS text message thus accelerating response to critical conditions. Enterprise Alert fully automates closed-loop notification procedures, extending notifications beyond the computer screen and even corporate campus boundaries. By removing human latencies from critical communication processes, Enterprise Alert helps to have service technicians on-site much more quickly and problems are solved more swiftly. The Enterprise Alert smartphone apps for Blackberry, iPhone and Windows Phone 7 provide convenient trouble ticket management “on-the-go” and an instant insight into what is going on in your enterprise IT. The benefit of Enterprise Alert is manifold as it solves a variety of typical communication and alert notification problems in today’s organisations:

persistently delivers business-critical alerts to the right and accountable persons ensures clear ownership and expedites accurate responses comes with Smartphones apps for remote access to IT monitoring and helpdesk provides features for remotely performing IT tasks, e.g. a server restart makes IT service staff mobile, pro-active and reduces mean-time-to-repair consolidates notification infrastructure (hub concept)

Enterprise customers in over 50 countries and across all industries including companies like Daimler, BMW, Boehringer Ingelheim, benefit from advanced and intelligent notifications provided by message master® Enterprise Alert.

About the author:

Matthes Derdack is the Co-founder, Co-owner and Managing Drirector of Derdack GmbH, an independent software company that specialises in advanced enterprise notification software. He is responsible for the vision and strategic direction of the company.