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Tel: 01628 550450 email: info@orb-data.com
Service Design
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For a Service to support your Business Process effectively, it is essential that a holistic approach is taken to the Service Design. This includes supporting processes, performance metrics, and organisational adjustments. Key to Operational reliability is the appropriate level of monitoring, management, and control that will enable effective Service Delivery. |
Orb Data’s Consultants have years of experience in designing Enterprise Service Management Solutions that will help you reach your goals. Examples of just a few of the offerings to support you in Availability Management, Capacity Management, Continuity Management, and Service Level Management are provided below, and you are welcome to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out more.
Effective Incident Resolution using a Message Catalogue
The primary function of the Message Catalogue is to document the alerts that a system or application is capable of generating during its operation, with the aim of providing the Operations Bridge and other support teams with information that will enable them to respond to incoming alerts in a timely, appropriate and consistent fashion.
Read more: Effective Incident Resolution using a Message Catalogue
The (almost) A-Z of Event Workflow Design
| Projects initiated to implement a new event management system or to conduct a migration from one product to another typically have a focus on the delivery of the base product. Whilst it is undeniably important to get the foundations right, the initial design and implementation of the underlying system is really only the tip of the iceberg. |
News and Views
Pulse Comes to You
Join us on 30th May in London at PCTY 2012 and sea what integrated service management means for ...Which ITM Situations are REALLY running on my Agents?
The comforting green glow of a healthy service dashboard inspires dangerous complacency if the...Self Service for IBM Tivoli Monitoring
Invitation to a webinar: Orb Data’s Self Service Portal (SSP) for Enterprise System Monitoring (ESM)...New workshop announced:
Netcool/OMNIbus: Advanced Event ProcessingTEC to OMNIbus: the business case for migration
New Whitepaper availableNew training schedule now available!
View our course schedule.Orb Data offers Tivoli as a Service
Orb Data unveils two new service offerings. See what respected writer, Dave Bailey of Computing has...Global first: AAA status for IBM Service Management
Orb Data continues to provide unrivalled service to Tivoli customersNext steps?
Why not contact us to seehow we can help:
Expert Info
