Orb Data – The Chapel Grenville Court, Britwell Road, Burnham, Bucks SL1 8DF, UK.
Tel: 01628 550450 email: info@orb-data.com
Service Operation
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Without doubt, Service Operation is the aspect of IT Service Management that is most visible to the end user community and customers of your organisation. It is the point at which the hard work that has gone into Strategy, Design, and Transition is revealed to the outside world. |
Orb Data knows from experience that a go live date, although the end of a project, is just the beginning of the real work. We can support you in the delivery of first class service in an Operational environment, and help with the management of Events, Incidents, Problems, and Service Requests.
To find out more, This e-mail address is being protected from spambots. You need JavaScript enabled to view it or consider engaging our Managed Services team.
Managing your Customer Experience with ITCAM
The key to success in any online service is to ensure a high quality of the service (QoS) is experienced by every customer.
Through the use of ITCAM for Transactions you can help ensure QoS and therefore ensure your customer experience.
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Download our ITCAM for Transactions white paper: |
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Sign up for out online ITCAM for Transactions Proof of Concept: |
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Effective Incident Resolution using a Message Catalogue
The primary function of the Message Catalogue is to document the alerts that a system or application is capable of generating during its operation, with the aim of providing the Operations Bridge and other support teams with information that will enable them to respond to incoming alerts in a timely, appropriate and consistent fashion.
Read more: Effective Incident Resolution using a Message Catalogue
More Articles...
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- Event Suppression with Netcool/Impact
- Netcool/Impact Quick Start
- SLA Reporting using TDW
- ITM Agent Development; Delivering End-to-End Monitoring
- ITM 6 Technical Audit (Health Check)
- Achieving an ROI with IBM Tivoli Monitoring
News and Views
Pulse Comes to You
Join us on 30th May in London at PCTY 2012 and sea what integrated service management means for ...Which ITM Situations are REALLY running on my Agents?
The comforting green glow of a healthy service dashboard inspires dangerous complacency if the...Self Service for IBM Tivoli Monitoring
Invitation to a webinar: Orb Data’s Self Service Portal (SSP) for Enterprise System Monitoring (ESM)...New workshop announced:
Netcool/OMNIbus: Advanced Event ProcessingTEC to OMNIbus: the business case for migration
New Whitepaper availableNew training schedule now available!
View our course schedule.Orb Data offers Tivoli as a Service
Orb Data unveils two new service offerings. See what respected writer, Dave Bailey of Computing has...Global first: AAA status for IBM Service Management
Orb Data continues to provide unrivalled service to Tivoli customersNext steps?
Why not contact us to seehow we can help:
Expert Info
