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Tivoli Automation Remote Support

Orb Data’s Managed Services allow you to manage your servers and applications while we manage the Tivoli applications.

This service is aimed at customers who have bought Tivoli, own the licenses and have completed an initial implementation however after implementation are finding that they don't have the manpower or will to manage the implementation. This can be caused by many factors:


  • Customer’s Tivoli experts have other jobs
  • People who are trained can leave
  • Changes to systems and applications occur meaning that Tivoli is no longer configured correctly
  • Lack of attention means missing events or even too many events

As featured in

Read how GIB use Orb Data's Tivoli Remote Support Service

"We cannot fault the Orb Data Managed Service. We are seeing a reduction in the number of operational incidents which proves to the business that we were right to buy an IBM Tivoli monitoring solution.

Orb Data will take over the management of the Tivoli infrastructure and provide a first class service essentially acting as a remote part of the customer’s team.

Key Features

  • You buy and own all software licenses
  • The infrastructure hardware is kept at your Data Centre
  • Orb Data manages the service remotely by VPN
  • Management Infrastructure events are sent to Orb Data
  • All Tivoli software upgrades are managed by Orb Data
  • Orb Data is available for any support issues
  • The service is run using Orb Data's 15 years of experience to maximise the ROI

 

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Service Components

 

The Automation Remote Support service consists of the following:

  

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