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Visibility, Control and Automation

Solutions for Service Availability & Performance Management provide customers with the visibility, control and automation needed to assure service quality and reduce operations costs:

• Improve visibility into business service performance, and understand the impact of application, server, middleware, and network infrastructures on service health and the customer experience.
• Integrate management across operational silos, staff, and tools and improve return on existing investments with Tivoli integrations and common tooling.
• Maximize productivity, control new spend, and improve mean-time-to-resolution with predictive analytics and root cause analysis, and policy-based workflow automations.

You can:

• Improve customer satisfaction with increased availability of critical business services.
• Grow & protect revenue with visibility to service quality and key performance indicators.
• Lower IT Operations costs by eliminating manual tasks associated with reducing mean time to repair, collection, filtering and correlation of events, and systems and workload management.
• Reduce capital and server maintenance costs with improved utilization of physical and virtual resourcesReduce energy costs with control over energy usage.
• Reduce energy costs with control over energy usage