Improve operational responsiveness and availability

IBM® Service Delivery and Process Automation software gives you the visibility, control and automation needed to provide quality service delivery, addressing all stages of the service lifecycle.

Tivoli® Service Delivery and Process Automation software offerings provide a complete solution, automating the full lifecycle of service requests, incidents and trouble tickets from their creation through to the environmental changes they produce. Tivoli software is integrated to capture incoming requests, incidents and problems; route them to the correct decision-makers; and expedite resolution with enterprise-strength server and desktop provisioning tools. They do this while keeping an accurate record of all the configuration items in a federated management database and a real-time picture of the deployed infrastructure – matching hardware and software services with the business needs they fulfill.

By automating change, configuration, provisioning, release and asset management tasks, IBM Service Delivery and Process Automation software and services help reduce cost and eliminate error.

Common process automation platform combines asset and service management in one environment

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