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Service Availability and Performance Management

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Improving the Availability and Performance of critical Business Services, yet still maintaining or reducing operational costs; a goal which is recognised by most Service Delivery organisations.

IBM Tivoli products offer a range of solutions which help to understand the impact of server, middleware, and application health on service performance and end user experience.

 

Orb Data has a strong track record of combining IBM’s tools with Consulting know how to deliver integrated management solutions across operational silos, improving the return on Customer’s IT investments.

 

Featured Services

Automated out-of-hours escalations

The effective prioritisation of resources towards the most important IT issues is critical to effective Service Delivery, Availability Management, and Incident and Problem resolution. Yet many organisations rely on local knowledge to prioritise events and Operations teams making round robin call outs overnight to find the right team to resolve issues. Read more...

TEC to OMNIbus upgrade review

If you are a current user of the IBM Tivoli Enterprise Console (TEC), you are probably aware that the product is no longer marketed by IBM and that support for the product will be withdrawn completely in 2012. The upgrade solution for TEC Server is Netcool/OMNIbus, a product with a proven heritage in the tele-communications industry, Read more...

Effective Incident Resolution using a Message Catalogue

The primary function of the Message Catalogue is to document the alerts that a system or application is capable of generating during its operation, together with resolution procedures for use by Operations to restore service as quickly as possible. Read more...

 

More Services

ITCAM for Application Diagnostics Service Management for ESM
ITM 6.2.3 Upgrade Netcool/Impact Fast Start
MQ Monitoring with Omegamon XE for Messaging Capacity Planning: key to Service availability and SLAs
Securing your Tivoli Environment Predictive Performance and Capacity Monitoring
ITM Agent Development; Delivering End-to-End Monitoring User experience monitoring with ITCAM
Message Management Review TEC to OMNIbus: why upgrade?
ITSM Audit and Review ITSM Deployment Best Practices
ITM 6 Technical Audit ITSM Solutions Architecture and Design
Cost effective BSM views in ITM ITSM Integration