Blog

What is the Netcool/OMNIbus v7.4 Mobile Event Dashboard?

I’ve been having fun and games with Netcool/OMNIbus v7.4 over the past few weeks since GA. The new release is continuing the slow plod to enabling access via mobile devices. Following in the footsteps of the gauges is the Mobile Event Dashboard, the mobile device equivalent of the Event Dashboard. From a TIP perspective there […]

Business value of ITSM – Part 2

In my earlier post about linking Projects to Business Value I talked about my 5 simple rules to ensure that the technical deliverables from projects achieve the ROI anticipated in the Business Case. I wanted to expand on the theme a little, and talk about how we’ve applied the principles to a number of IT Service Management […]

Configuration Management without a Discovery tool – Seriously?

I’m amazed at the number of Configuration Management “solutions” that have weak, optional, or sometimes even no automated discovery capability. Anyone who has tried to build out a full Configuration Management Database (CMDB) or undertake any kind of Service Asset & Configuration Management project will know that it is an almost impossible task unless you […]

How to deliver real Business value from IT Service Management Projects?

In the current, increasingly competitive business environment and consequential reducing margins, almost every industry sector is being forced to aggressively control costs. As a result, the days of unlimited IT budgets and painless project justifications are nothing more than a long distant memory. Against this backdrop, Managers and Project Leaders are subjected to ever increasing […]