Blog

Advanced Event Management: Making full use of the tools you have

Over the last few years I have spent a great deal of time working within the event management arena for numerous and varied customers. This experience has enabled me to look across differing environments and compare the how’s and why’s of solution design and creation. Food for thought Businesses naturally spend time developing, and even perfecting their Event Management solution […]

How can I Integrate IBM Tivoli Netcool with Service Now?

I recently completed an integration of IBM Tivoli Netcool Impact 6.1 and Netcool/OMNIbus with ServiceNow. This blog will outline the process and methods that can be used to integrate the manager of managers (OMNIbus) with a service desk solution such as ServiceNow. The customer requirement was for any event that met a specific set of criteria would be […]

How to move up ITIL’s Data-Information-Knowledge-Wisdom DIKW structure

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]