Archive for the ‘ Data Centre Management’ Category

Configuration Management without a Discovery tool – Seriously?

I’m amazed at the number of Configuration Management “solutions” that have weak, optional, or sometimes even no automated discovery capability. Anyone who has tried to build out a full Configuration Management Database (CMDB) or undertake any kind of Service Asset & Configuration Management project will know that it is an almost impossible task unless you […]

Can you “do” ITIL without Configuration Management, and where to start?

Most organisations starting to adopt the ITIL Process Framework will initially focus on the primary processes undertaken by a Service Desk; namely Incident, Problem, and (often) Change. This makes a good deal of sense, since it is widely acknowledged that a good Service Desk can transform a user’s interactions with IT. Having been both a […]