Archive for the ‘ IT Service Management’ Category

You’ve moved your service desk to the cloud now what about your monitoring tools?

For the last 20 years one of the most common requests that I have received at Orb Data is to perform an integration of the IBM monitoring tools with the customer’s service desk. When we first started the company in 1998 this was almost uniquely Remedy Action Request System (ARS) however at some point in […]

Setting up PowerShell discoveries with TADDM

With the release of TADDM 7.3.0.2 came the ability to perform Windows discoveries with PowerShell instead of WMI. In comparison with WMI a PowerShell session sends fewer requests to access target systems, which in turn reduces the number of events that are logged. In addition if you use SSL it should also be more secure. […]

Is your company ready for GDPR?

Data protection has become a big issue over the last few years and as a result, the UK’s Information Commissioner’s Office (ICO) is becoming increasingly aggressive with its fines for DPA-related offences. In 2010 there were just 2 fines totalling £160,000 but so far this year (up to August 2017) there have been over £3 […]

How Basic Endpoint Patching Helps Protect Against Ransomware and Other Attacks

By George Mina On Friday, a group of unknown threat actors carried out one of the largest cyberattacks of its kind, which infected hundreds of thousands of computers in 150 countries. The ransomware, known as WannaCry, exploits a Microsoft Windows OS vulnerability that was patched in Microsoft’s Security Bulletin two months ago. The universal advice […]

10 Reasons why you should be using Predictive Insights

BM have designed and developed Predictive Insights from the ground-up and because of that it has been able to respond to customer demands and requirements for a real-time performance analysis tool. But why should your company consider using Predictive Insights? Here are 10 reasons why Predictive Insights can quickly help you improve the quality of your enterprise monitoring, reduce incidents and save money.