Archive for the ‘ IT Service Management’ Category

Netcool/OMNIbus Web GUI Maps

As a staple part of the Netcool/Webtop product, which is now shipped as Netcool/OMNIbus Web GUI, the Map interactive graphical view feature has been around for a long time but a recent customer engagement reminded me how useful it can be when there is a need for a high-level or management style dashboard view. If […]

IBM Tivoli Analytics for Service Performance – Update

A few weeks back I wrote a blog post regarding Tivoli Analytics for Service Performance.  The test system that I set up to analyse data from an ITM Tivoli Data Warehouse implementation has now been running for over a month.  With the initial learning phase completed,  TASP has now started detecting metric anomalies and generating […]

IBM Tivoli Analytics for Service Performance

With the explosion of Big Data the field of Analytics has boomed in recent years. One discipline in this field that is gaining more prominence and momentum is that of IT Operations Analytics and, in particular, predictive analytics. A presentation at the recent Gartner IT Infrastructure & Operations Management Summit forecast that amongst Global 2000 […]

How to move up ITIL’s Data-Information-Knowledge-Wisdom DIKW structure

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]