In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]
In a recent article on BYOD Deloitte said A successful BYOD initiative turns risk into a programme of business enablement. This may be the aim but in reality most BYOD schemes start out of necessity rather than because they are seeking business value. However like most IT initiatives a business case should proceed the official […]
Over the last few months a lot of customers seem to be asking me the same question, “Can IBM Endpoint Manager help me become PCI compliant? Well, the answer is not a straight yes or no, but it can help you maintain compliance to significant parts of the PCI DSS standard. What is PCI compliance? […]
Bring Your own Device (BYOD) schemes are all the same? Right? Well no not really. There are essentially 2 different types of scheme. The first type is where an organisation lets their employees or students bring their laptops or (more likely) mobile devices to work or college and allows them to attach to the corporate […]
I was in the Orb data office the other day and had a conversation with some Orb Data colleagues about Performance and Application Monitoring and one of them (let’s call him Miles) was wondering why companies would buy a product such as IBM Tivoli Monitoring (ITM) as opposed to Nagios or other similar open source […]