Business value of ITSM – Part 2

In my earlier post about linking Projects to Business Value I talked about my 5 simple rules to ensure that the technical deliverables from projects achieve the ROI anticipated in the Business Case. I wanted to expand on the theme a little, and talk about how we’ve applied the principles to a number of IT Service Management […]

What’s in a name?

Changing your name is in vogue at the moment. Norwich Union is now Aviva, British Petroleum is BP, Puff Daddy became P Diddy, and then simply Diddy before recently changing to Diddy Dirty Money.  IBM is no different.  Alongside the release of any “bluewashed” product comes the inevitable change of name and true to form […]