In the world of e-commerce, increased availability translates directly into increased sales – and this IBM Tivoli solution from Orb Data is making a considerable contribution to that. Scott Scott – IT Director at The Book People.
Approximately 60 percent of The Book People’s sales come via its e-commerce Web sites. During busy periods, even an hour’s downtime in Web servers or back-end systems can cost the company tens of thousands of pounds. The company was relying partly on manual monitoring processes, and partly on an outsourced service – and wanted a better way to maintain the availability of these core systems.
Orb Data helped deploy IBM Tivoli Monitoring and IBM Tivoli Composite Application Manager, creating a comprehensive monitoring solution for both the back-end systems and the e-commerce sites. The initial phase of the project was completed within just three months – ensuring that new monitoring processes were in place before the crucial pre-Christmas sales period.