IBM Netcool to Service Now Integration
Over the last few months, we have been engaged by several customers to help with their Netcool integration into ServiceNow.
The links below discuss 3 of these requests:
- Installing the new Java gateway to connect OMNIbus and ServiceNow together.
- Enriching Netcool with data from the ServiceNow CMDB while minimizing the number of SOAP calls.
- Using data from a ServiceNow CMDB to create a DASH service topology view and understand the impact of events.