ITSM Consultancy

We were very impressed with Orb Data from the start. It’s a customer-centric organisation, and the consultants took the time to understand our requirements, suggest the right solutions, and fine-tune the business case. Scott Scott, IT Director, The BookPeople

Orb Data has extensive experience in the design, architecture and implementation of ITSM solutions to meet the needs of clients of varying sizes and complexity in virtually every industry sector.

In particular, we are widely recognised as the IBM partner of choice for the Netcool, Cloud and Tivoli Automation and Scheduling space, and have worked in the Service Availability and Event Management field since the company was formed.
Our Professional Services capability is complemented by our Managed Services arm, which provides customers who do not wish to maintain and run their own Netcool/Tivoli infrastructure with ongoing remote management services for a defined monthly fee.  Details are available here.

As a specialist Tivoli organisation, built on years of field consulting experience, we believe there is no organisation better equipped to deliver a high-quality end-to-end Tivoli service.

Technical Excellence

Orb Data was established 13 years ago by three Tivoli Consultants with the premise to provide the highest quality Consultancy at good value rates and has consistently achieved this goal. Our technical expertise is unsurpassed as demonstrated by our status as an IBM Gold Business Partner. We continually invest in the training of our employees to ensure we offer the best possible Consultancy and hold over 60 certifications in Tivoli, ITIL and PRINCE2.

IBM regularly engages Orb Data to deliver back-to-back Services and we are the partner of choice in the Tivoli Automation and Availability solution areas. We have a successful track record of working with and for IBM Services. Orb Data also has strong relationships with IBM Development and regularly contributes to BETA programmes.

Independent Consultants

By using Orb Data you get access to our open, honest independent opinions about IBM Solutions, something which our customers value highly. And because we have a number of experienced employees when you engage one of us you have access to a team of full-time employed Consultants and their extensive knowledge gained from working on multiple projects and organisations. In addition, should we need to provide sickness or holiday cover that can easily be achieved hence reducing the risk of delays in a project.

Our consultants also often write and deliver workshops to provide an overview of the new features and functions of Tivoli products as well as general topics such as “Managing a Service in a business context” and if these are open to the public and sufficient delegates attend these are normally non-chargeable.

Project Aftercare

We value all of our customers highly and provide excellent aftercare, often non-chargeable. Through many years of working closely with our customers, we have come to realise that many Tivoli Administrators experience deep frustration when they require timely, expert advice to resolve technical support issues for Tivoli software. Most customers need proactive, technical account management, rather than the reactive support that is often provided through standard support and maintenance arrangements.

In recognition of this, Orb Data assigns a Technical Account Manager to each of its customers. The aim of this role is to establish regular, monthly contact with the customer’s technical counterpart, in order to augment the support provided by IBM. The role provides ad hoc support and advice on problems the customer experiences, recommendation of fix pack application, help with PMR resolution, advice on technical enablement, and provision of technical information concerning Tivoli software products. This service is offered free of charge and is provided on an “as able” basis.

Visits: 93