Author Archive

Device counter report the sequel (adding a historical dashboard)

Following on from the sterling work of my colleague Nick Lansdowne, this blog will build upon Nick’s blog to provide a historical view of the device count numbers. This historical view will leverage the work discussed in Nick’s previous blog (Netcool/OMNIbus License Compliance: Easy access to your device counter report). A historical view is useful […]

Using IBM Netcool Impact’s new RESTful API to integrate with Atlassian JIRA Service Desk.

RESTful API “A new hope” Over the years I have done a fair number of IBM Netcool Impact to Service Desk integrations. Using a variety of methods such as: Perl script called via an Impact policy (JRExecAction) Impact policy leveraging the much-used Web Services DSA (SOAP) The majority of these integrations used SOAP as REST […]

IBM Tivoli Netcool presents the new Java gateway for ServiceNow

Recently IBM released a Java gateway for ServiceNow (nco_g_servicenow-2_0), which marks the first time that IBM have released a dedicated integration to connect OMNIbus and ServiceNow together. Previously it has only been possible to connect OMNIbus and ServiceNow via Netcool/Impact (as detailed in one of my previous blogs) however ServiceNow no longer supports the Netcool […]