Archive for the ‘ Impact’ Category

Automatically Fixing Issues using Netcool and Ansible

Netcool is a well-recognised and trusted event management solution, consuming events from all types of technologies, including cloud, network devices, servers and applications. The Netcool solution has always included the feature to enable an automated response to be executed from events, using process control, aiding the swift resolution of issues. IBM Runbook Automation (RBA) is […]

Executive Dashboards with Netcool’s Map Widget

Executive dashboards are a vital part of any operations centre. For businesses with nationally or internationally distributed resources, for example branches, stores or data centres, plotting status information for those locations on a geographic map provides useful insight to the overall service. Historically, maintaining a Netcool dashboard to display location status on a geographical map […]

Device counter report the sequel (adding a historical dashboard)

Following on from the sterling work of my colleague Nick Lansdowne, this blog will build upon Nick’s blog to provide a historical view of the device count numbers. This historical view will leverage the work discussed in Nick’s previous blog (Netcool/OMNIbus License Compliance: Easy access to your device counter report). A historical view is useful […]

Using IBM Netcool Impact’s new RESTful API to integrate with Atlassian JIRA Service Desk.

  RESTful API “A new hope” Over the years I have done a fair number of IBM Netcool Impact to Service Desk integrations. Using a variety of methods such as: Perl script called via an Impact policy (JRExecAction) Impact policy leveraging the much used Web Services DSA (SOAP) The majority of these integrations used SOAP […]