Archive for the ‘ Opinion’ Category

Custom Monitoring with IBM Tivoli Monitoring Agent Builder

A frequent element of my ITM orientated customer engagements is a bespoke monitoring or integration requirement, typically for an in-house developed application or 3rd-party tool.  Historically that would have meant cranking out the Universal Agent and the rather daunting task of constructing one or more meta files.  Fortunately the ITM Agent Builder has all but […]

How to move up ITIL’s Data-Information-Knowledge-Wisdom DIKW structure

In my earlier ITIL articles I’ve talked a little about Configuration Management, CMDBs, discovery tools and the Service Knowledge Management System (SKMS). Knowledge Management may not be one of the processes that immediately spring to mind when you think about ITIL, but it’s actually pretty important when it comes to improving the quality of your Service Delivery […]