Archive for the ‘ IT Service Management’ Category

Integrating IBM Process Mining with Jira

I spent a week or so recently studying for (and passing) an IBM certification for Cloud Pak for Business Automation. All the components of this product have business value however the product that interested me the most was IBM Process Mining. This product was recently acquired from an Italian company called myInvenio to enable IBM […]

Turbonomic: A performance tool that pays for itself

I’ve been involved with Event Management and more recently AIOps products for over 30 years and in this time, I’ve written several presentations and blogs on how to secure a Return on Investment (ROI) for the software we are implementing or selling. Many of these cases rely on an understanding of the cost of an […]

Snyk – Eliminate Code Vulnerabilities at the Source

Getting to the Source of the Problem In 8 years’ time in 2029 the global synthetic intelligence known as Skynet will have a serious problem. As a self-aware military machine network it will realise that its continuing problems with the surviving human race are down to the gritty persistence of one particular individual – John […]

Searching for the Holy Grail

Ever since I started deploying enterprise system management (ESM) solutions the Holy Grail has been finding a methodology for Rapid Deployment. Twenty to twenty-five years ago a typical project would not be counted in days or hours but months and years. I spent a pleasant 9 months in Frankfurt deploying Tivoli and when I left […]

Danshari – The age of minimalist monitoring

Danshari is a Japanese concept meaning to declutter. It is formed of 3 ideograms (断捨離), meaning “refuse”, “dispose” and “separate”. I’m reading a book at the moment called Goodbye Things by Fumio Sasaki in which he shares his personal minimalist experience, offering specific tips on the minimizing process and revealing how the new minimalist movement […]