Archive for the ‘ IT Service Management’ Category

Snyk – Eliminate Code Vulnerabilities at the Source

Getting to the Source of the Problem In 8 years’ time in 2029 the global synthetic intelligence known as Skynet will have a serious problem. As a self-aware military machine network it will realise that its continuing problems with the surviving human race are down to the gritty persistence of one particular individual – John […]

Searching for the Holy Grail

Ever since I started deploying enterprise system management (ESM) solutions the Holy Grail has been finding a methodology for Rapid Deployment. Twenty to twenty-five years ago a typical project would not be counted in days or hours but months and years. I spent a pleasant 9 months in Frankfurt deploying Tivoli and when I left […]

Danshari – The age of minimalist monitoring

Danshari is a Japanese concept meaning to declutter. It is formed of 3 ideograms (断捨離), meaning “refuse”, “dispose” and “separate”. I’m reading a book at the moment called Goodbye Things by Fumio Sasaki in which he shares his personal minimalist experience, offering specific tips on the minimizing process and revealing how the new minimalist movement […]

You’ve moved your service desk to the cloud now what about your monitoring tools?

For the last 20 years one of the most common requests that I have received at Orb Data is to perform an integration of the IBM monitoring tools with the customer’s service desk. When we first started the company in 1998 this was almost uniquely Remedy Action Request System (ARS) however at some point in […]

Setting up PowerShell discoveries with TADDM

With the release of TADDM 7.3.0.2 came the ability to perform Windows discoveries with PowerShell instead of WMI. In comparison with WMI a PowerShell session sends fewer requests to access target systems, which in turn reduces the number of events that are logged. In addition if you use SSL it should also be more secure. […]