Archive for the ‘ Netcool’ Category

Danshari – The age of minimalist monitoring

Danshari is a Japanese concept meaning to declutter. It is formed of 3 ideograms (断捨離), meaning “refuse”, “dispose” and “separate”. I’m reading a book at the moment called Goodbye Things by Fumio Sasaki in which he shares his personal minimalist experience, offering specific tips on the minimizing process and revealing how the new minimalist movement […]

You’ve moved your service desk to the cloud now what about your monitoring tools?

For the last 20 years one of the most common requests that I have received at Orb Data is to perform an integration of the IBM monitoring tools with the customer’s service desk. When we first started the company in 1998 this was almost uniquely Remedy Action Request System (ARS) however at some point in […]

Using IBM Netcool Impact’s new RESTful API to integrate with Atlassian JIRA Service Desk.

  RESTful API “A new hope” Over the years I have done a fair number of IBM Netcool Impact to Service Desk integrations. Using a variety of methods such as: Perl script called via an Impact policy (JRExecAction) Impact policy leveraging the much used Web Services DSA (SOAP) The majority of these integrations used SOAP […]

Java-Free Web GUI

Many of Orb Data’s customers have been interested in the latest Web GUI Fix Pack, v8.1.0.6, to enable them to move to a fully java-free experience for the operators. This panacea will remove the headache of juggling multiple java versions for the various operator applications. The Web GUI Event Viewer has been available as a fully functional replacement […]